Shipping policy

Shipping Policy

Thank you for shopping at ShopChilli.com. Please review our shipping policy before placing your order.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a shipping notification with tracking information once your order has been dispatched.

Shipping Rates & Delivery Estimates

• Shipping charges are calculated and displayed at checkout.

• Delivery times vary depending on your location and the shipping method selected. All delivery timeframes provided are estimates and not guaranteed.

Customs, Duties & Taxes

• ShopChilli.com is not responsible for any customs duties, import taxes, or additional charges that may apply once your order reaches the destination country.

• These fees are the responsibility of the customer. Please contact your local customs office for more information regarding applicable charges.

Shipping Liability

• Once an order has been handed over to the shipping carrier, ShopChilli.com is not liable for delays, loss, theft, or damage during transit.

• If an issue arises after the order has shipped, please contact the carrier directly using your tracking information.

Incorrect Addresses & Undeliverable Packages

• Please ensure your shipping address is complete and accurate before finalising your order.

• Orders returned to us due to incorrect or incomplete addresses may require additional shipping fees to be resent.

• If a package is marked as undeliverable and returned to us, we will notify you with further instructions.

 

If you have any questions about your shipment, feel free to contact us at support@shopchilli.com.